Terms

DRAFT. Items in square brackets await confirmation before opening.

Seller

Rún Keramík is the web shop of 730 ehf., Icelandic company ID [kennitala], Hafnargata 2, 730 Reyðarfjörður, Iceland. Enquiries go to [email]. All prices are in Icelandic krónur and include VAT.

The pieces

Every piece is handmade and unique. Colours, size and surface are as the photo and description on the site show, but a slight difference between the photo and the piece is the nature of handwork. Size is given in whole centimetres and may vary by a few millimetres.

Ordering and payment

A piece is held for you the moment the order is placed and is not for sale to anyone else meanwhile. You can pay by bank claim in Icelandic online banking or with Aur. The payment deadline is shown on the order page. If the order is not paid by then it expires and the piece goes back on sale. The order is binding once payment is received, and we then send a confirmation by email.

Delivery

Orders can be picked up in Reyðarfjörður at no cost. We let you know when the order is ready. Shipping within Iceland with Pósturinn costs 1,500 kr. and is free on orders of 15,000 kr. or more. Each piece is packed by hand and shipped within [X] working days of payment. We send a notification when the order is posted. For now we ship within Iceland only.

Breakage in transit

If a piece breaks or is damaged in transit we make it right. Send a photo of the packaging and the piece to [email] within three days of receipt. As every piece is unique and not made again, we offer a full refund or shop credit, whichever you prefer. Keep the packaging until the case is settled.

Right of withdrawal

Under the Icelandic Consumer Contracts Act no. 16/2016 you may withdraw from a distance purchase within 14 days of receipt. Tell us at [email] within that period and return the piece in its original packaging or packed equally well. The buyer pays the return shipping and is responsible for the piece arriving intact. The purchase price is refunded within 14 days of the piece reaching us.

If a piece is not as described on the site, contact us within 14 days of receipt and we will resolve it with another piece, credit or a refund.

Gift cards

Gift cards are valid for 48 months from issue, and the expiry date is printed on the card. They can be used for purchases in the web shop, in one go or several, and any remainder stays on the code. Gift cards are not redeemable for cash. Treat the code like cash, we cannot replace a lost or stolen code.

Care

The pieces are dishwasher and microwave safe unless the site says otherwise. Sudden changes in temperature, such as boiling water in a cold piece, can crack ceramics. Such damage is not covered as breakage.

Disputes

A dispute that cannot be settled between us may be referred to the Icelandic Consumer Complaints Committee (Kærunefnd vöru- og þjónustukaupa). Icelandic law applies to the purchase.